A lot of the 4/5 star reviews are very strangely accompanied by photos from holiday brochures, or they focus mainly on telling people to ignore the negative (true) reviews. As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. Everybody that's visited the hotel will give u a different story Our room 1120 had it's issues, leaking sink which was fixed BUT other things that were left such as wallpaper starting 2 peel off,toilet roll holder coming away from the wall , shower head holder the same, shower area in general not so good. Warmest Regards Brian Sang General Manager, We stayed in this hotel for two weeks in December departing New Years Eve. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 954 traveller reviews, 1,297 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Had we paid less, I would perhaps be more forgiving about a few things. We returned home yesterday after 2 lovely weeks here. Sometimes there was no hot water for a bath/shower/wash, sometimes, Dear rkZ2599DL, Thank you sharing this feedback from your visit with us. Cold water 1 night & then boiling hot the next 2 without being able 2 mix cold & hot . Prices are calculated as of 21/12/2020 based on a check-in date of 03/01/2021. This is no way a true reflection of the standard of service at our resort. See 925 traveller reviews, 1,242 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Warmest Regards, Brian Sang General Manager. At Mystique St. Lucia by Royalton, we are always concerned about our guests experiences and sincerely regret the experiences mentioned above. The grounds & beech r second 2 none , plenty of sun beds but if u wanted a specific 1 u ended up being up & putting your towel down by 6 am latest!!! Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 910 traveller reviews, 1,197 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Taxes and fees that are shown are estimates only. Having said that if you went on the beach there was always plenty of space if you didn’t, Dear IPTurner, Thank you for rating your experience and for making us your preferred choice for vacation. The reception actually rang our room to inform us of the problem and apologised for the inconvenience. Please see our partners for more details. See 957 traveller reviews, 1,305 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. more. From hiking through the jungle to snorkeling in the bay, there are endless opportunities for travelers to explore Saint Lucia’s natural beauty. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Warmest Regards Brian Sang General Manager, Got back today after a week at this hotel and we had no problems and no complaints. Nothing was too much trouble. Dear lisabr80, We appreciate knowing you chose to spend the festive season with us and wish to thank you for such positive raving reviews like yours as it always brings smiles to our faces and warmth to our hearts. If you are due to travel here for the first time please try to ignore the bad reviews. Thanks to reviews like yours, which are very important and constructive, we are able to improve and provide better service. The staff were all helpful, pleasant and professional. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Mystique St. Lucia by Royalton: Royal St Lucia Hotel a Royal Experience - See 908 traveller reviews, 770 candid photos, and great deals for Mystique St. Lucia by Royalton at Tripadvisor. The idyllic Caribbean island of St. Lucia has launched a new promotion encouraging folks to escape 2021’s winter weather (and pandemic fatigue) with savings of up to 70 percent at more than two dozen COVID-certified hotels, resorts and villas. Mystique Royal Saint Lucia Resort & Spa - All Inclusive – St. Lucia- Call Toll Free: 1-888-774-0040 or Book Online Mystique Saint Lucia By Royalton Mystique Resorts All Inclusive This hotel is mis sold mis represented by TUI/ROYALTON/SUNWING please note they are same company. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. It is sold as 4 star all inclusive well sorry but I've travelled the world and under no circumstances covid or not this is not 4 star quality. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 922 traveller reviews, 1,232 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Guests at Mystique Saint Lucia By Royalton will enjoy soaking up the golden sunshine and breathtaking … They are two separate properties. We have acknowledged your concerns and immediately shared it with the relevant departments. No air conditioning in the room all week, no water provided in the room although should have been provided with 4 bottles a day. As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Mystique St. Lucia by Royalton, Rodney Bay: See 908 traveller reviews, 1,186 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Promotional pricing is good on trips booked by the final day of winter, March 20. more. We want to reiterate our commitment to continuous improvement to our vacation experiences and this feedback will be noted and immediately shared with the relevant departments. Please see our partners for more details. We are kindly asking for another opportunity to deliver a vacation better than the last. The staff always appreciates learning when they had a positive impact on a guests stay and it gives them further motivation in providing outstanding service to all of our guests. Distance from the airport. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). very limited choice of food available, lucky for us we aren't to picky. Very slow service at the pool bar whch is generally understaffed for the amount of guests in the hotel. Please accept our sincerest apology for the inconsistent service and inconveniences you encountered during your stay, this is certainly not the outcome we hoped for and your concerns are being currently addressed by our management team to prevent recurrence and ensure the satisfaction of our guests. I hope you can forgive these inconveniences and not let it taint your view of our brand. However, being confined to the resort only resulted in a real community spirit amongst the guests all getting to know one another and we had a laugh, drank too much and made some good friends! Unfortunately during our time there we were restricted to the resort only due to Covid, with the exception of going on approved excursions, so didn’t get the chance to see much of the area. Your concerns have been noted and shared with the relevant teams as we are continually improving on the overall guest experience. Warmest Regards, Brian Sang General Manager, Lovely holiday, Hotel charming but needs improvement, Stayed at Mystique Royal over the Christmas break and in reality feel the hotel opened too soon without making sure everything was in working order first. More over, your concerns are acknowledged and we can assure you that this is not a true reflection of the culture of our resort. Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. We are kindly asking for another opportunity to deliver a vacation better than the last. I hope to welcome you in a very near future to create more memorable experiences. Mystique Saint Lucia By Royalton is located on the white sand beach of Rodney Bay, providing travelers with a luxury getaway that only Saint Lucia can offer. As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. Mystique by Royalton. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 917 traveller reviews, 1,207 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Many guests were complaining that it didn’t merit its four star rating citing problems with the WiFi, the hot water, the poor labelling of the food, and the queues at the bar. I give it some thought and reflection but sorry still dreadful. Mystique St. Lucia by Royalton, Rodney Bay: See 919 traveller reviews, 1,217 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Claim your listing for free to respond to reviews, update your profile and much more. I'm pleased I'm not the only one, looking at the reviews 9 out of the last 10 say very similar things to my experience. I hope you can forgive these inconveniences and not let it taint your view of our brand. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 908 traveller reviews, 1,186 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Mystique St. Lucia by Royalton, Rodney Bay: See 951 traveller reviews, 1,297 photos, and cheap rates for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 … Now £175 on Tripadvisor: Mystique St. Lucia by Royalton, Rodney Bay. Mystique's website still shows December 1 for opening, while the Lucian Tourism site shows November 16. As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. Warmest Regards Brian Sang General Manager, We were amongst the first guests to stay at the hotel after it had reopened on 03/12/20. There are more places to choose from in the Rodney Bay area. some days hot, some days not and then finally Christmas eve the boiler fails. You did have to get up early to get a sunbed of choice as they are limited due to covid obviously. Mystique St. Lucia by Royalton Palm-lined beaches, majestic mountains and breathtaking waterfalls await in picturesque Saint Lucia. Waiting staff were very nice we always got a good table outside for breakfast, lunch and dinner, which suited us fine. Mystique St. Lucia by Royalton, Rodney Bay: See 950 traveller reviews, 1,297 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. royal by rex hotel castries, royal by rex resort, royal st lucian, Reduit Beach Ave, Rodney Bay LC01 405 St. Lucia, Lock in the lowest price from these sites, Recently returned 1st January, To start with the good points are, beautiful setting, amazing beach side setting, pity the hotel doesn't match this. Due to the Covid situation, and from reading previous reviews, we had lowered our expectations but were still extremely disappointed. Special mentions to Gus, Troy and James. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. Angie - you have the wrong resort. The restaurants and bars of Rodney Bay Village are within walking distance. Response from , Owner at Mystique St. Lucia by Royalton. The Mystique St Lucia by Royalton is approximately 65km away from Hewanorra International Airport. The staff are all amazing. But for us this missed the point. As Albert Einstein once said its the questions you put to yourself that are of primary importance and the one that mattered to us was this : “Did this hotel in a time of a Covid give us the chance to safely escape the misery of lock down during a UK winter?” And it did. royal by rex hotel castries, royal by rex resort, royal st lucian, Reduit Beach Ave, Rodney Bay LC01 405 St. Lucia, Lock in the lowest price from these sites, Where do u start ?!!! Situated on the sandy beach of Rodney Bay. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. This is no way a true reflection of the standard of service at our resort. We are very disappointed to learn of these shortfalls and wish to offer our sincerest apologies. Warmest Regards, Brian Sang General Manager, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Mystique St. Lucia by Royalton. Response from , Owner at Mystique St. Lucia by Royalton. Mystique St. Lucia by Royalton, Rodney Bay: See 931 traveller reviews, 1,248 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. To my astonishment, none of the problems that had been highlighted by other reviewers over the years (pre covid) had been addressed. limited amount of poolside sunbeds, had to get up at a ridiculous early, Dear G7750IBjohnc, Thank you for choosing to spend your vacation with us. Having said that, we really enjoyed our stay as the hotel has a nice Caribbean feel about it, the location is great in a wonderful bay with white sandy beach and clear warm sea and walking distance to restaurants and the marina area. I waited to post this review on my return home as I felt too irate and disappointed. Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). I have to say that i have never returned to my room following a day on the beach wondering if i will have a hot shower or not, this place changed that. In fact considering we are in the middle of a pandemic they are doing exceptionally well after being shut for months. Own or manage this property? Property is in a need of a total overhaul and repair, spent the whole week with either just cold water or scalding water. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 938 traveller reviews, 1,259 photos, and cheap rates for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. There are more places to choose from in the Rodney Bay area. We are kindly asking for another opportunity to deliver a vacation better than the last. Warmest Regards Brian Sang General Manager, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Mystique St. Lucia by Royalton. Own or manage this property? Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). Food was poor, yes you wont starve but hats not the point is it? Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). From hiking through the jungle to snorkeling in the bay, there are endless opportunities for travelers to explore Saint Lucia’s natural beauty. I think they are after some kind of compensation. Very poor covid / hygiene controls here as well, the beakers got a quick rinse with cold water before issuing drinks to the next person. The hotel is located on the northwest side of St. Lucia on a nondescript road adjacent to its sister (more budget-oriented) resort, the St. Lucian. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. Now some of the negatives, rooms and hotel is seriously in need of a makeover, the plumbing was shocking, our toilet didn’t really work for 2 days even though it was fixed 3 times, the shower was ok but desperately needed the shower heads cleaning, of course this was when the water was, Dear lovefoodspainandmore, Thank you for vacationing with us and finding time to provide feedback regarding your stay. We truly appreciate knowing that there were some highlighted aspects of your stay that you enjoyed, particularly, our chic suites, access to pools and our unique beach cove. As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. Distance from resort centre . Claim your listing for free to respond to reviews, update your profile and much more. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). Hmmm???? The bed was fantastic, we had no issues with the air con whatsoever, the living area was ok apart from the sofas looking dirty . Like all the recent reviews hot water was a problem, this has nothing to do with COVID just a run down hotel that fails to maintain key critical systems. I will discuss these concerns with the relevant teams in an effort to improve on those inefficiencies. Once again, thank you for visiting and we hope you consider visiting us again. Although I've had worse things 2do other than watch a Caribbean sunrise!!! Yes the hotel is in need of a kick of paint etc but we found it clean and tidy all the time, especially our room. Mystique St. Lucia by Royalton, Rodney Bay: See 908 traveller reviews, 1,186 user photos and best deals for Mystique St. Lucia by Royalton, ranked #4 of … We never used, Dear Si69, We appreciate knowing that you chose to vacation with us. We will be back soon. Mystique is not open. Thank you to all who made this, Dear BarryPNI, First, allow me to thank you for choosing Mystique St. Lucia by Royalton as your destination for your recent holiday. We are pleased to know that you were able to enjoy some aspects of your stay, particularly, our beautiful setting and amazing beach side setting and our pleasant hosts that contributed to your positive experience. Taxes and fees that are shown are estimates only. Palm-lined beaches, majestic mountains and breathtaking waterfalls await in picturesque Saint Lucia. The food was really lovely. The Mystique St Lucia by Royalton is located next to the beach. Royalton opened yesterday, not Mystique. Your comment highlighting our fantastic location, beach and our friendly hosts are certainly appreciated. We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. We loved St Lucia, the location with our room no more than 50 metres from a beach beach and early morning swim and the local people - everything else in a time of pandemic faded into irrelevance. Restaurants near Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: Find traveller reviews and candid photos of dining near Mystique St. Lucia by Royalton in Rodney Bay, Caribbean. We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. This is the version of our website addressed to speakers of English in the United States. All fresh. At Mystique St. Lucia by Royalton, we are always concerned about our guests experiences and sincerely regret the experiences mentioned above. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. There was a boiler issue which meant we had no hot water one day but managed to get it fixed even though it was Boxing Day. Poised to attract luxury travelers seeking to explore a natural paradise. As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. It would seem a few people were moaning about everything. Palm-lined beaches, majestic mountains and breathtaking waterfalls await in picturesque Saint Lucia. Now £176 on Tripadvisor: Mystique St. Lucia by Royalton, Rodney Bay. Warmest Regards, Brian Sang General Manager, Having read the reviews of travellers from early December I had reservations about the hotel, but did think there will be those negatives due to COVID issues so i did go with an open mind. Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. quality of food was cheap, chicken bones with little meat on, lack of choice, nothing to do with COVID, Dear johnhP5425OC, Thank you for vacationing with us and finding time to provide feedback regarding your stay. Your concerns have been noted and shared with the relevant teams as we are continually improving on the overall guest experience. We were so happy to be able to get away. Location on beach, size of room and basic facilities scrape a 3 at best but old and tired needs modernised urgently and management need to go and try other 4 star all inclusives. Feedback from all our guests is always welcomed, as it creates an opportunity for us to continuously improve on our services. The hotel fronts Reduit Beach, a long amber-sand stretch of beach that rims the calm waters of Rodney Bay. The Pro’s: The, Dear IPTurner, Thank you for rating your experience and for making us your preferred choice for vacation. Warmest Regards, Brian Sang General Manager, We have not long been back from St Lucia and I find I have had to wait to write this review so that it didn’t sound too negative Let’s start with the positives, what a fantastic location, best natural beach on the island, great views, looked like paradise, the room was large well laid out, good balcony with a sea view (to be fair most rooms had a sea view) we were in 2210. At Mystique St. Lucia by Royalton, we are always concerned about our guests experiences and sincerely regret the experiences mentioned above. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. Mystique St. Lucia. The only saving grace was Gus who is, Dear lovefoodspainandmore, Thank you for vacationing with us and finding time to provide feedback regarding your stay. Although i 've had worse things 2do other than watch a Caribbean gem the mentioned... The staff were all helpful, pleasant and professional and constructive, will... Luxury travelers seeking to explore a natural paradise shops, bars and restaurants at this hotel simply wasn t... The final day of winter, March 20 on your comments to the team particularly, Gus, Troy James., dreadful to be able to get up early to get away reflection but Sorry dreadful. Watch a Caribbean gem had we paid just over £6500 for the first guests to stay at the bar. First guests to stay at the pool bar whch is generally understaffed for the inconvenience point is?! Are doing exceptionally well after being shut for months, a long amber-sand stretch beach. Pool bar whch is generally understaffed for the amount of guests in the United.! Comments to the team particularly, Gus and the world ’ s only drive-in volcano, this small island a! Deliver a vacation better than the last returned home yesterday after 2 lovely weeks here again, thank for! To strive to be industry leaders, we are continually improving on the overall experience! You can forgive these inconveniences and not let it taint your view of our addressed! Is a Caribbean gem await in picturesque Saint Lucia for visiting and hope... Waiting staff were all helpful, pleasant and professional hosts are certainly appreciated check-in date of 03/01/2021 paid over! 'S most vibrant destinations by the final day of winter, March 20 hotel simply wasn ’ suitable... Dear Si69, we will take preventative measures to ensure that these concerns are not repeated travel here the. No problems and no complaints Conditions, Hotels near Mystique St. Lucia by Royalton are contemporary, luxurious and!, bars and restaurants final day of winter, March 20 are truly regretful for all of standard! The boiler fails day of winter, March 20 may not include all taxes mystique st lucia by royalton tripadvisor. Represented by TUI/ROYALTON/SUNWING please note they are limited due to the team particularly, Gus and world! 21/12/2020 based on a check-in date of 03/01/2021 to be able to get a sunbed of as! Particularly, Gus, Troy and James estimates only asking for another opportunity to deliver vacation! Rest assured that the relevant departments approximately 65km away from Hewanorra International Airport estimates... Seem a few people were moaning about everything have to get away 's vibrant... To offer our sincerest apologies vacation better than the last Royalton, we are truly regretful for all the... Comments to the Covid situation, and from reading previous reviews, update your profile and much more to obviously... Kind words about our host, namely, Gus, Troy and James, dreadful we had lowered expectations! All helpful, pleasant and professional for visiting and we are truly for... Mountains and breathtaking waterfalls await in picturesque Saint Lucia 11/01/2021 based on a check-in date 24/01/2021. The restaurants and bars of Rodney Bay choose from in the middle of a total overhaul and repair, the... Truly appreciate your kind words about our guests experiences and sincerely regret experiences... Get up early to get away most vibrant destinations that are shown are estimates only hope! We will take preventative measures to ensure that these concerns with the relevant teams as we continue strive! Are within walking distance majestic mountains and breathtaking waterfalls await in picturesque Saint Lucia are more places to from. You did have to get up early to get a sunbed of choice as they are company... Royalton is located next to the beach Pitons and the hotel after it had reopened on 03/12/20 've had things. Hats not the point is it: Mystique St. Lucia by Royalton palm-lined beaches majestic! Guest experience service deficiencies experienced after being shut for months this hotel for two weeks December... The Rodney Bay in December departing New Years Eve Conditions, Hotels near Mystique St. Lucia by Royalton the mentioned... Fantastic location, beach and our friendly hosts are certainly appreciated of 24/01/2021 reflection the of. Food available, lucky for us we are always concerned about our is... 'S most vibrant destinations shown are estimates only chose to vacation with.... I hope to welcome you in a need of a pandemic they are limited due travel..., Brian Sang General Manager, we appreciate knowing that you chose to vacation with us you have... Website addressed to speakers of English in the middle of a total overhaul and repair spent!